Flexible calling from anywhere
Let staff take calls wherever they are — at their desk, at home, or on the go.
- Desk phones, softphones, and mobile apps
- Extension dialing across locations
- Simultaneous ring and call forwarding
VoIP & Business Phone Systems
Modern phone systems that keep your team and clients connected.
Legacy phone systems weren’t built for remote work, mobile staff, and multiple locations. XaaS Techs designs, deploys, and supports VoIP phone systems so your team can take calls anywhere without dropped audio, confusing menus, or surprise bills.
- Cloud-based phone systems
- Desk phones, softphones & mobile apps
- Designed for multi-location businesses
99.9%
target uptime
1
provider for phones & IT
5
core regions served
Designing and supporting VoIP systems for organizations across the Inland Empire,
Los Angeles County, Orange County, the San Gabriel Valley, and San Diego.
Upgrade from “just good enough” phones to a true business communications platform.
If your current phone setup is a mix of old PBX hardware, random desk phones, and personal cell numbers, you’re not alone. Many organizations grow and change while their phone system stays stuck in the past.
XaaS Techs helps you move to a modern VoIP system that supports remote work, multiple locations, call routing, and reporting — all without buying a closet full of hardware. We focus on usability for staff, reliable call quality, and clear monthly costs.
- Cloud-based phone systems that scale with your team
- Local numbers, toll-free options, and number porting
- Designed for multi-location and hybrid work environments
Modern VoIP features your team will actually use.
We design phone systems around how your organization communicates — not just a laundry list of features. The result: fewer missed connections and better experiences for both staff and clients.
Smart call routing & menus
Make it easy for callers to reach the right person without bouncing around.
- Auto attendants and phone trees
- Ring groups and call queues
- Time-of-day and holiday routing
Voicemail & call handling
Reduce missed messages and make follow-up easier for teams and managers.
- Voicemail to email or app notifications
- Shared voicemail boxes for teams
- Call transfer, park, and pickup
Contact center & high-volume use
For teams who live on the phone, we can add features that support higher call volumes and better client experiences.
- Call queue and hold music options
- Basic call recording where appropriate
- Supervisor views and coaching tools*
*Availability depends on platform and licensing.
Reporting & visibility
Understand how phones are being used so you can staff correctly and spot issues early.
- Call volume and duration reports
- Abandoned and missed call metrics
- Per-user and per-queue statistics
Compliance & reliability
Phones are a critical system — we treat them like it, with attention to uptime, security, and emergency needs.
- Redundant cloud-based platforms
- Options for e911 and location services
- Support for compliance-sensitive industries
VoIP implementation without chaos or downtime.
Moving to a new phone system can feel risky. We manage the process end-to-end: planning, porting, configuration, testing, and staff training.
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1. Discovery & call flow design
We map out how calls should flow today and where you want to improve: main numbers, departments, hunt groups, on-call rotations, and more.
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2. Platform selection & planning
Based on your requirements, we recommend a VoIP platform and licensing approach, then design the rollout and number porting plan.
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3. Configuration, porting & testing
We configure call flows, users, and devices; schedule port dates; and thoroughly test before going live — with a clear fallback plan.
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4. Training & ongoing support
Your staff gets simple, role-specific training. After go-live, we remain your first point of contact for changes, troubleshooting, and additions.
Phones that play nicely with the rest of your technology stack.
Your phone system shouldn’t live in a silo. We design it to work with your network, cloud platforms, and day-to-day IT support processes.
- Network readiness checks and QoS recommendations
- Integration with Microsoft 365 and other tools where appropriate
- Single partner for both phones and general IT support
VoIP & business phone systems – FAQs.
Can we keep our existing phone numbers?
In most cases, yes. We can port your existing main numbers, direct lines, and fax numbers into the new VoIP system. We’ll coordinate timing to minimize disruption.
Do we have to buy new phones?
It depends on your current hardware and chosen platform. Some existing SIP-compatible phones can be reused; older proprietary phones may need replacement. We’ll outline options and budgets before any change.
How does VoIP quality compare to our current system?
With a solid internet connection and properly configured network, VoIP call quality is excellent — often better than aging on-premise systems. Part of our process is validating your connection and network readiness before go-live.
What happens if the internet goes down?
Because the system is cloud-based, calls can be automatically rerouted to mobile apps, cell phones, or backup locations if your primary office loses connectivity. We’ll design a failover approach that fits your risk tolerance.
Ready to modernize your phone system?
Let’s review your current phones, call flows, and locations — and design a VoIP solution that fits how your organization communicates today and where you’re heading.